Privacy Policy

Project Solutions Heating & Cooling Effective Date: February 19, 2026 Last Updated: February 19, 2026

Project Solutions Heating & Cooling (“we,” “us,” or “our”) operates the website projectsolutions-hvac.com (the “Site”). This Privacy Policy explains what information we collect from visitors and customers, how we use it, and your choices regarding that information.

Information We Collect

We collect limited personal information when you voluntarily submit it through our website contact forms or scheduling tools. This includes:

  • Your name
  • Your phone number
  • Your email address

We collect this information solely to respond to your inquiry, schedule service appointments, and provide estimates for HVAC installation or repair work.

Information Collected Automatically

When you visit our Site, our web hosting platform may automatically collect standard technical data such as your IP address, browser type, referring URL, and pages viewed. This data is used for basic site analytics and performance monitoring. We do not use this data to identify individual visitors or for marketing purposes.

Cookies

Our Site may use cookies and similar tracking technologies for basic site functionality and analytics. You can control cookie preferences through your browser settings. As of January 1, 2026, we honor Global Privacy Control (GPC) signals and other universal opt-out mechanisms recognized under Oregon law.

How We Use Your Information

We use the personal information you provide for the following purposes only:

  • Responding to your service inquiry or estimate request
  • Scheduling and confirming HVAC service appointments
  • Sending automated appointment-related text messages through our scheduling platform (Housecall Pro)
  • Contacting you about active or upcoming service work
  • Following up on completed jobs if needed

We do not use your information for marketing. We do not send promotional emails, marketing text messages, or advertising of any kind. All communication is directly related to a service inquiry you initiated or a job we are performing for you.

Text Messages and SMS

When you submit a request through our website, your information is processed through Housecall Pro, our field service management platform. As part of this process, you may receive automated text messages related to:

  • Appointment scheduling and confirmation
  • Estimate delivery and follow-up
  • Job status updates

These messages are transactional in nature (related to the service you requested) and are not marketing communications.

You can stop text messages at any time by replying STOP to any message you receive from us. You may also contact us directly to opt out:

  • Phone: (503) 431-0826
  • Email: carl@projectsolutionshvac.com

Message and data rates may apply depending on your mobile carrier and plan.

Third-Party Service Providers

We use Housecall Pro (operated by Codefied Inc.) to manage service requests, scheduling, and customer communication. When you submit your information through our website forms, that data is transmitted to and stored within our Housecall Pro account.

Housecall Pro processes your data on our behalf to provide scheduling and communication services. Your data remains our property. Housecall Pro’s use of your data is governed by their own Privacy Policy, available at https://www.housecallpro.com/privacy/.

We do not sell, rent, trade, or share your personal information with any other third parties for their own marketing or commercial purposes.

Data Retention

We retain your contact information in our Housecall Pro account for as long as necessary to provide you with service and maintain records of completed work. If you would like us to delete your information, contact us at carl@projectsolutionshvac.com or call (503) 431-0826, and we will remove your data within a reasonable timeframe, subject to any legal record-keeping requirements.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL/TLS encryption for data transmitted through our forms. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at carl@projectsolutionshvac.com.

Your Privacy Rights

Oregon Residents

The Oregon Consumer Privacy Act (OCPA) provides Oregon residents with certain rights regarding their personal data, including the right to know what personal data is collected, the right to request deletion, and the right to opt out of the sale of personal data.

We do not sell your personal data. We only collect names, phone numbers, and email addresses to provide HVAC services you have requested.

If you wish to exercise any privacy rights, contact us at:

  • Email: carl@projectsolutionshvac.com
  • Phone: (503) 431-0826
  • Mail: Project Solutions Heating & Cooling, 370 N Maple St, Yamhill, OR 97148

We will respond to your request within 45 days.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. To make a request regarding your data, use the contact information above.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Project Solutions Heating & Cooling 370 N Maple St, Yamhill, OR 97148 Phone: (503) 431-0826 Email: carl@projectsolutionshvac.com